No. The Payment in Six Instalments option is limited to six payments. After the sixth payment, no further automatic payments will be taken. The One-Time Payment option is charged once only.
We’re sorry if you feel you need to make a complaint.
If you need to get in touch, our Support team are here to help and resolve your query.
You can reach our Support team directly at admin.support@thebrilliantgame.com. They are available Monday–Friday.
To raise a complaint, please follow the steps below:
- Send an email to admin.support@thebrilliantgame.com
- Provide as much information as possible (for example, your order number and registered email with The Brilliant Game), so they can help you straight away.
- Once they’ve received your query, they will get back to you as soon as possible. During busy times, this may take a little longer.
- Rest assured that you will be contacted in order to resolve your issue.
You can cancel at any time by emailing admin.support@thebrilliantgame.com before your next payment is due. Once your cancellation has been processed, no further payments will be taken and no further Course Materials will be delivered.
The Football Activity Course can be paid for either using the One-Time Payment option or Payment in Six Instalments.
If you choose Payment in Six Instalments, the first payment is taken at the time of purchase, followed by five further monthly payments.
Yes. The Football Activity Course can be purchased as a gift. When placing the order, use the email address to which you would like the Course Materials delivered.
Please check that your payment details are correct and that sufficient funds are available. If your payment is still declined, please contact your bank or card provider, as they may need to authorise the transaction.
Yes. The Football Activity Course and Course Introduction are delivered electronically by email and are available wherever you are in the world.
Please check your email inbox and your spam or junk folder. If you still cannot locate your Course Materials, email admin.support@thebrilliantgame.com and we will assist you.
If for any reason you are dissatisfied with your One-Time Payment purchase (£39), you can request a refund, and we will refund the purchase price in full as long as the request has been sent within 48 hours of making the purchase.
The email to send the request to is admin.support@thebrilliantgame.com.
The first payment (£5) under the Payment in Six Instalments option is non-refundable.
We accept major payment methods, including Visa, Mastercard and PayPal.
At the end of the Football Activity Course, you will have the opportunity to complete a Course Completion Review.
To be considered for certification, the Review must be submitted within 12 months of starting the Course.
You will be asked about your experience of the Course, what you gained from it, your level of engagement with the activities, and to submit one example of a completed activity.
Your Course Completion Review and completed activity will be reviewed by a Course Administrator. Successful participants will receive the Football Intelligence and Cognitive Skills Certificate by email.
Yes. A standard purchase may be used by you, members of your immediate family, or learners whom you directly teach or supervise.
Parents, grandparents, guardians, teachers and tutors may print and use the Course Materials with those learners for their personal or educational use.
The Course Materials may not be resold, uploaded publicly or distributed to unrelated third parties.
The Brilliant Game retains ownership of all intellectual property and copyright in the Course Materials. Purchasing the Course grants permission to use the Materials; it does not transfer ownership.
You may use and print the Materials for yourself, members of your immediate family, or learners whom you directly teach or supervise.
Without written permission from The Brilliant Game, the Course Materials must not be resold, sublicensed, uploaded publicly, distributed to unrelated third parties, supplied commercially to another organisation, or presented as your own work.
Yes. Teachers and tutors may use the Course Materials with learners they directly teach or supervise.
A standard purchase may be used with up to 50 learners. If you wish to use or distribute the Course Materials to more than 50 learners, across multiple classes, departments, schools or locations, or throughout an organisation, please contact us to discuss permission or an institutional licence.
Please email admin.support@thebrilliantgame.com.
